If you are unable to provide pictures, ask us for a pre-paid shipping label and we can process the damage claim when we receive the damaged item back. We will send you a pre-paid return shipping label so that you can return the damaged item (as either a PDF you can print or we can print it for you.) If you would like us to replace the item, please let us know when you are submitting your documentation.

Please provide documentation (pictures) to our Customer Service Team at so we can process your damage claim and approve your return, replacement or refund. A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. This normally will take a week to process, but during the holidays it may be longer. Once we have received your return, we’ll issue a refund towards the original payment method used on the order for the item that has been returned, depending on the condition of the return, unless you have already contacted customer service for resolution.

Drop your package off at the shipping carriers location or closest drop-off box.

Remove any additional labels that may be on the box.

If provided, attach the prepaid return shipping label over the original shipping label on the box.

On the return shipping label, clearly write your order number.

Carefully re-package the item you wish to return and ship to the following address:.

Inside the box, enclose the original packing slip and item you wish to return.

Use the original shipping packaging or sturdy corrugated box.

Unfortunately, is unable to process returns from our retail partners, only purchases made directly through. If you are not satisfied with your order, you may request a return within 30 days of receipt. If you have an issue with your recent purchase our Customer Service team is here to help. And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue. We want you to have fun playing, piecing, or crafting together what you ordered.

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